Consent in practice.
Explore how consent lifecycle management could support customer onboarding, financial data sharing, insurance journeys, customer preferences, and evidence reviews.
Discuss your use caseExplore a workflow
Workflows depend on your setup
These are potential workflows, not a promise that every capability is available out of the box. Specific workflows depend on product configuration, integrations, and the organisation's legal and security requirements.
Digital onboarding
Banks, fintechs, digital lenders, and mobile money providers may present several permissions and disclosures when a customer opens an account, applies for a loan, or registers for a digital service.
Business outcome
More traceable onboarding and less manual effort when retrieving consent records.
What to record
- Which scopes and permissions the customer accepted.
- The customer, service, time, and notice version linked to the record.
- Evidence to retrieve during a complaint, audit, or internal review.
Financial data sharing
Banks, fintech platforms, lenders, payment providers, and financial service partners may need to record when a customer authorises one provider to share specified information with another for a particular service.
Recipient
Who is authorised to receive the information.
Purpose and scope
What the permission covers and why it was requested.
Changes
When permission is updated or withdrawn.
Evidence
A record that the permission was captured.
More controlled data-sharing workflows
A clearer permission record may make coordination between participating providers easier.
Insurance journeys
Insurers, brokers, banks, retailers, and digital platforms can involve several providers in an insurance or embedded-finance purchase, claim, or financing application. With suitable access controls and integrations, Consenza could help maintain records of relevant permissions and disclosures across these customer journeys.
Purchase
Record the permissions presented during an application.
Service
Keep relevant records available to authorised parties.
Claim or finance
Review the recorded decision in its journey context.
Business outcome
More consistent customer journeys and fewer consent-related disputes between service providers.
Marketing preferences
Banks, telecoms, insurers, retailers, and digital businesses may collect marketing preferences through a website, application, branch, or call centre. Customers may later change or withdraw those choices.
With integrations configured for the organisation, a central workflow could help keep preference records consistent across connected systems and preserve an audit history.
Capture
Record the customer’s choice and where it was made.
Update
Reflect preference changes in connected systems, where configured.
Review
Keep a history of recorded decisions for later reference.
Potential outcome: fewer conflicting preferences, more consistent communications, and less manual reconciliation.
Data protection evidence
Data protection officers, compliance teams, risk managers, and internal auditors may need to gather records across systems to understand what was disclosed, which permission was recorded, and what happened afterwards.
- Searchable consent records to help teams find relevant information.
- A chronological history for reviewing recorded events.
- Reports that can support internal governance, compliance processes, and audit readiness.
Business outcome
Faster evidence retrieval, less manual audit preparation, and stronger internal accountability.
Discuss your workflow.
Tell us where consent fits into your customer journey and we can explore what a suitable approach might involve.